Life Skills Note (HS210)-First Module


HS 210,-LIFE SKILLS

MODULE-1 Full Note

Syllabus-Module 1

Need for Effective Communication, Levels of communication;
Flow of communication; Use of language in communication;
Communication networks; Significance of technical communication, Types of barriers; Miscommunication; Noise;
Overcoming measures,Listening as an active skill; Types of Listeners; Listening for
general content; Listening to fill up information; Intensive

Listening; Listening for specific information; Developing effective listening skills; Barriers to effective listening skills.

Technical Writing: Differences between technical and literary style, Elements of style; Common Errors, Letter Writing:Formal, informal and demi-official letters; business letters, Job

Application: Cover letter, Differences between bio-data, CV and Resume, Report Writing: Basics of Report Writing;Structure of a report; Types of reports.
Non-verbal Communication and Body Language: Forms of non-verbal communication; Interpreting body-language
cues; Kinesics; Proxemics; Chronemics; Effective use of body language

Interview Skills: Types of Interviews; Ensuring success in job interviews; Appropriate use of non-verbal communication,

Group Discussion: Differences between group discussion and debate; Ensuring success in group discussions, Presentation

Skills: Oral presentation and public speaking skills; business presentations, Technology-based Communication:
Netiquettes: effective e-mail messages; power-point presentation; enhancing editing skills using computer software.Need for Creativity in the 21st century, Imagination, Intuition,Experience, Sources of Creativity, Lateral Thinking, Myths of

creityativ

Critical thinking Vs Creative thinking, Functions of Left Brain & Right brain, Convergent & Divergent Thinking,Critical reading & Multiple Intelligence.

THE CONCEPT OF COMMUNICATION

The word communication originated from the Latin word “communicare” which means “ to share”. It is the exchange of information between two persons or more. So communication is a social process. Generally, communication is exchange of ideas in an unstructured manner. The process of communication has four elements.

NEED FOR EFFECTIVE COMMUNICATION

1. To Maintain the Social Order Communication is important in a society to understand its customs, beliefs,rules and regulations.

SENDER MESSAGE MEDIUM RECEIVER
SENDER HAS AN IDEA
SENDER CONVERTS
IDEAS TO WORDS OR
SYMBOLS
MESSAGE
TRAVELS THROUGH
CHANNEL
DS
RECEIVER
UNDERSTANDS
THE MESSAGE RECEIVER’S RESPONSE

2. To Help Maintaining Harmoniuos Relationship with Others
3. To Ensure the Flow of Knowledge from Generation to Generation
4. To Share Love and Care to Develop a Family and Society
5. To Make and Maintain Effective Work Culture

LEVELS OF COMMUNICATION

1. Intrapersonal Communication
It is the communication happens within, I e. a person speaks to himself. This takes place when a person thinks something serious to take an important decision, when analyzing a situation, et al.

2. Interpersonal Communication
It takes place between two persons where exchange of ideas happen. It can be planned or unplanned.

3. Group Communication

It happens in a group to discuss and finalise an outcome. It can be formal and informal in nature depending on the situation.

4. Public Communication

It is the communication by a sender to audience. Here, the sender is the leader of the communication process.

5. Mass Communication

It is the transmission of message to a large audience through print, visual and audio visual media. There will not be a direct contact between the sender and receiver of the communication. Radio, news paper and TV are the media used for the same.

CHANNELS OR FLOW OF COMMUNICATION

Information flows in an organisation both formally and informally. The interaction between different individuals working in a company takes place through different channels. On the basis of direction, communication can be divided into three namely i) VERTICAL

COMMUNICATION ii) HORIZONTAL COMMUNICATION & iii) DIAGONAL COMMUNICATION

1. Vertical Communication

It can be divided into two namely downward communication and upward communication.

a. Downward Communication

It moves from top to bottom i e. from superiors to subordinates. The main function of this is providing direction and control.

Eg: communication from a General Manager of a company to Branch Managers. It includes notes, notices, e mails, face to face conversation etc.

a. Upward Communication

The main purpose of upward communication is to provide feedback on several areas of organisational functioning. It refers to the communication from subordinates to superiors.

Eg: a business report from a Branch Manager to the MD of a company. It promotes better working atmosphere within the organisation.

b. Horizontal Communication

The main objectives of horizontal communication are developing team work and promoting group behavior within an organisation. It takes place between professional groups or people working on same level. It is less formal and less structured than upward communication.
It can be carried out through informal discussions, management gossips etc.

c. Diagonal Communication

It is the product of modern changes in the management as a result of the growing need for equality in the organisation. It doesn’t have any rigid rule to follow. It happens informally in a formal set up.

d. Grapevine Communication

It is an informal channel of business communication happens in an informal gathering. It is the most recent trend in corporate world to bring the work force to its maximum.

USE OF LANGUAGE IN COMMUNICATION

Language is a system of human communication (oral or written) involves the use of meaningful words, to be used by certain people belong to the same linguistic community.Even though we use body language, actions or graphics to communicate, language is very important to communicate effectively.

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